Refund Policy (Effective: November 26, 2026)
1. Overview
This Refund Policy outlines the terms and conditions for refunds and cancellations of CryptoTalks subscriptions and digital books. We strive to provide excellent service and want you to be satisfied with your purchase.
2. Subscription Cancellation
How to Cancel
You can cancel your subscription at any time:
- On the Plans page in your account, choose Cancel Subscription
- Or choose Manage Subscription on the same page to open the Stripe customer portal, and cancel there
- Or contact our customer support team
Cancellation Effects
When you cancel your subscription:
- Your subscription will remain active until the end of your current billing period
- You will continue to have access to premium features until the period ends
- No further charges will be made to your payment method
- Your account will automatically downgrade to the free tier
A Solana Pay payment buys one month or one year. It does not renew, so there is nothing to cancel.
3. Refund Eligibility
7-Day Money-Back Guarantee
We offer a 7-day money-back guarantee for new subscribers.
If you are not satisfied with your subscription within the first 7 days of your initial purchase, you may request a full refund.
Refund Conditions
Refunds are available under the following conditions:
- Request made within 7 days of initial subscription purchase
- First-time subscribers only (one refund per customer)
- Account has not violated our Terms of Service
- Request submitted through proper channels
The guarantee also covers subscriptions paid with the 5% referral discount.
4. Non-Refundable Situations
Refunds will not be provided in the following situations:
- Requests made after the 7-day guarantee period
- Subscription renewals (only initial purchases are eligible)
- Partial month refunds for mid-cycle cancellations
- Accounts suspended or terminated for Terms of Service violations
- Cryptocurrency payments (due to the irreversible nature of blockchain transactions)
- Promotional or discounted subscriptions (this does not include the 5% referral discount, see section 3)
- Subscriptions purchased through third-party platforms
5. Digital Books
This section covers the digital books in "The Complete Crypto Analyst" series. Sections 3 and 4 do not apply to books.
What You Buy
You buy access to read the book on the Platform. Your access does not expire. There is no download, and copying and printing are blocked. Each volume costs $29 (or €29), and the set of five costs $119 (or €119). Prices include VAT or sales tax where it applies.
Your Right of Withdrawal
Before you pay, you tick this statement:
"I want immediate access to this digital book. I understand I lose my 14-day right of withdrawal once I open it."
This means you lose the 14-day right of withdrawal once you open the book. If you bought the set, opening any volume in the set counts as opening the set.
When We Refund a Book
You can ask for a refund within 14 days of your purchase if you have not opened the book. Email support@cryptotalks.network with your account email. When we refund a book, you lose access to it.
6. Refund Process
How to Request a Refund
To request a refund, please:
1. Contact our support team at support@cryptotalks.network
2. Include your account email and the subscription or book you bought
3. Provide a brief reason for the refund request
4. Submit the request within the refund window (7 days for subscriptions, 14 days for unopened books)
Processing Time
Refund processing times:
- Review: 1-2 business days
- Approval: Email notification sent
- Processing: 3-5 business days for credit cards
- Bank processing: Additional 1-2 business days
7. Payment Method Specific Policies
Credit Card Payments (Stripe)
Refunds for credit card payments processed through Stripe will be returned to the original payment method. Processing time depends on your bank or card issuer.
Cryptocurrency Payments (Solana Pay)
Cryptocurrency payments are generally non-refundable due to the irreversible nature of blockchain transactions.
In exceptional circumstances, we may consider alternative compensation such as account credits or extended service periods.
Solana Pay payments get no referral discount and earn no referral commission.
8. Subscription Modifications
Upgrades
You can upgrade your subscription at any time. The price difference will be prorated and charged immediately.
Downgrades
Downgrades take effect at the end of your current billing period. No refunds are provided for the difference in subscription tiers.
9. Technical Issues
If you experience technical issues that prevent you from using our service:
- Contact our support team immediately
- We will work to resolve the issue promptly
- Service credits may be provided for extended outages
- Refunds may be considered for unresolved critical issues
10. Dispute Resolution
If you have a dispute regarding a refund:
1. Contact our customer support team first
2. Provide detailed information about your concern
3. We will investigate and respond within 5 business days
4. If unresolved, you may escalate to our management team
11. Printed Books
This section applies to printed books only. Subscriptions follow sections 2 to 4. Digital books follow section 5.
Who Prints and Ships
Our print partner, Bookvault, prints each book and ships it to you on our behalf. We stay your seller. Contact us for any problem with an order.
Right of Withdrawal (EU Consumers)
If you are a consumer in the European Union, you may cancel a printed book order within 14 days of the day you receive it. You do not need to give a reason.
- Email support@cryptotalks.network within the 14 days
- Send the books back within 14 days of your email
- Keep the books in the condition you received them
- We refund the book price after we receive the books or proof that you sent them
- We refund the standard shipping cost you paid
- You pay the cost to send the books back
Books must not show signs of use beyond a normal check of the book.
Damaged or Misprinted Copies
If your book arrives damaged or misprinted, we send a free replacement.
- Report the problem within 14 days of delivery
- Email support@cryptotalks.network with your order number and a photo of the problem
- You do not need to return the damaged copy unless we ask for it
Lost Parcels
If a parcel does not arrive, email us. We ask the carrier to investigate. When the carrier's investigation window closes and the parcel is not found, we send a replacement at no cost.
Customs, VAT and Import Duties
- EU: We collect VAT at checkout under the Import One-Stop Shop (IOSS). You pay nothing more when the parcel arrives.
- All other countries: Import duties or taxes may apply when the parcel arrives. You pay these to the carrier or customs office. We do not control these charges and we do not refund them.
Book prices and shipping costs shown at checkout include VAT where VAT applies.
Address Errors
Check your delivery address before you pay. We cannot change the address after the book goes to print. If you give a wrong address, we may not be able to refund or replace the order.
12. Policy Changes
We may change this Refund Policy. If a change is material, we will give at least 30 days notice before it takes effect, as our Terms and Conditions promise.
13. Contact Information
For refund requests or questions about this policy, please contact us at:
Email: support@cryptotalks.network
Address:
Crypto Talks Network, LLC
131 Continental Dr
Suite 305
Newark, Delaware
19713